Commentary: The role location and people play in the supply chain

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The views expressed here are solely those of the author and do not necessarily represent the views of FreightWaves or its affiliates. This is part two of best practices to optimizing supply chains. Part one published on March 23, 2020. You can read it here.

Yesterday, I wrote about how shipping smarter and buying smarter can improve efforts to optimize the supply chain. Today I will take a look at the how network analysis/site location, partnership and talent affects that process. These items provide more depth to Part 1.  The perspective remains from the shipper’s side.

Finding the right location for a facility involves many factors, but utilizing a third party to do that can jeopardize efficiencies in your operation. (Photo: Prologis)

Network analysis/site location

Distribution and fulfillment centers must be properly
located in each region of the world to ensure optimum supply chain performance.
 This aspect is possibly the most
important strategic planning piece of shipping smarter.  Speed, weight/volume, and distance dictate
cost, so you want to have the right configuration to balance inbound and
outbound activity.  Plotting this out can
be expensive and complicated, but it can be vastly simplified with a logic
first approach.

There are only about 15 distribution hub areas in the U.S.,
so there is no point in working through vectors to arrive at a perfect site
that happens to be in the middle of a cornfield or swamp.  It’s also true that top management often has a
prejudice for or against specific locations.  Once you narrow it down, you can proceed to
evaluate the best locations by building a working model from actual

“Past is a prologue” for modeling supply chains.  Products typically originate in set locations,
so mapping their source from U.S. points or other country origins is a straightforward
task using ocean, airfreight, intermodal, and truck resources.  Then map your customer demand locations. Service
levels heavily influence decisions to be made. Committing to a range from one-day
to five-day delivery by product group makes a huge difference. Same-day
delivery has recently come into the conversation, but this generally applies to
specific products in major metro areas.  If
this is your criteria, you are likely on a wholly separate and costly track.

Location analysis

One- to five-day customer delivery operations have
fundamental variables, including cost of warehousing and cost of duplicate
inventory.  It is impossible to locate
the exact amount of inventory in multiple locations, so there will be excess
inventory, and it will need to be cross shipped to different regions at times.  Different areas of the country are more
expensive to operate in than others.  It
is massively expensive to carry inventory in too many locations, so finding the
minimum number of warehouse locations is imperative.

Your model for transport costs should utilize real rates
extended out against actual weights and service requirements using small
package, LTL, and full truck services.  The
rate negotiation process is a separate exercise because you want to compare
apples to apples for shipment rating.  Destination
consolidation opportunities should be considered in each scenario.  The baseline cost scenario may have been good
or bad at allowing the same customer shipments to be tendered together.

My comments assume the use of third-party warehouses instead
of buying and building your own facilities.  Economic incentives and operating efficiencies
will accrue to the owners of the warehouse who employ the labor force.  These will flow through to the total cost of
service and can be quantified as part of a comprehensive study.

The output from a functional network analysis should tell
you where to put your warehouses within a logical radius.  It is a separate process to locate the actual
vendors that provide warehouse services within each area that can meet service
level agreements.  Qualified competitors
can be compared and negotiated with to arrive at the best partner(s).  Companies sometimes choose a warehouse
provider before they choose a location and even ask them to perform the
analysis.  If so, what you are really
getting is their effort to funnel your goods into the location that supports
their optimization rather than yours.  This can be a backward approach.

Locating DCs to serve EMEA is a similar task to the U.S.
model, but requires important adjustments.  Europe is not the same as the U.S., and factors
like geography, language, and availability of services must be accounted for.  Do you need a separate DC for the U.K. and
Ireland?  Are the products the same for
different regions and countries?  Are
there duty considerations for shipping outside the EU?  Can end of quarter crunches be supported in
eastern and southern Europe?  How will
you service the Middle East and Africa?

DC locating in Asia requires knowledge of which countries
may require dedicated services and import/export duty assessment rules.  Australia/New Zealand, India, and China are
separate geographic markets.  Japan is
akin to the U.K. as a distinct market, while Hong Kong and Singapore are
popular DC locations due to their financial rules.  The basics of speed, weight/volume and
distance are still what dictate cost, so the process is similar to evaluating
sites in the U.S. and EMEA.

Finding the right partners makes all the difference when it comes to developing an efficient supply chain. (Photo: Shutterstock)


phrase partnership can mean different things to parties engaged in a
shipper/freight service supplier relationship. Is being a partner the
path to vastly superior performance for shippers or is it merely a means
for vendors to charge more? More integration can be accomplished
through partnership, but does that mean long-term contracts where pricing
is unteathered? Bid processes that are conducted every year, two years or three
years can still be highly effective in establishing a good partnership.

that some modes of transport are commodity-driven and some are more specialized,
making it more difficult to change vendors, thereby justifying longer contracts.
Conducting a bid process does not necessarily mean changing vendors, but it
requires that the vendor re-earn the partnership.

is important to have milestones for implementation and integration activities.
Many shippers have related experiences where integration activities do not seem
to ramp up until the final year or months of a long-term contract. What are the
remedies if this takes place? What if your company is not devoting resources?
It is vital to have upper management sponsorship within your company that
parallels senior executive sponsorship within your freight service partner.

recommend that operational and systems changes be engineered using a plug-and-play
method to enable changing vendors if poor basic service performance and/or
pricing level standards motivate hiring a new vendor. Shippers cannot afford to
be held hostage if things break down.

partnerships are really about people, rather than strictly words in a contract.
Shippers need to look at the stability of the individuals who execute the
details. Will your supplier’s top management continue to support commitments
and will day-to-day contacts remain the same? Do you like, respect and trust
the people you will be working with? If an arbitrary decision comes down the
management tree, will your key service provider people be willing to “fight
city hall” for you? Turnover is a fact of businesss relationships whether
people move to other companies or are transferred internally. Who do you go to
if this takes place? Consider what happens if your company experiences changes
in leadership or if new dynamics emerge in your company’s operations.

Finding the right people to work for your organization, as well as those you choose to work with outside your organization, can mean the difference in how much revenue you can achieve from optimizing the supply chain. (Photo: Shutterstock)


in sports or business can only be achieved by developing a good base of
talented professionals. We suggest companies that ship and provide shipping
services take advantage of the individuals coming out of universities and community
colleges. You can get the inside track on the best people by offering
internships and supporting local programs.

the trouble to communicate the game plan to all levels of your workforce. The
current generation will find this highly motivational, especially if they can
offer a degree of input. This approach and ongoing training will upgrade your
team and promote talent retention.


Shipping smarter, buying smarter, network analysis/site location,
partnership and enhanced talent will optimize usage of freight
services. Don’t be shy about touting your success in these areas to upper
management with stats and updates. Managing upward is the key to gaining their
ongoing support and layering on additional improvements.

I welcome any and all thoughts and perspectives.

Phil Ramsdale owns and operates Transport
Solutions LLC based in Long Beach California, which assists shippers with
improving their efficiency. Phil is active with CSULB’s Operations and Supply
Chain Management program and with CSCMP. He cane be reached through
his LinkedIn profile: